Customer Service

 

PRICING
All prices we show on this site are subject to change without notice. Prices stated at beginning of shipment apply. Applicable taxes or shipping and handling charges are not included in the product prices, but all such charges will be added to your invoice and will be visible at Check Out before you complete your purchase. Information about our shipping and handling rates is available under each product description, at Check Out. We arrange for shipment of products purchased on the site, but we are not liable for delays in shipments as shipping schedules are estimates and cannot be guaranteed. If for some reason we can not ship your products within thirty (30) days, we will provide you with notice and an estimate of time for delivery and an option for refund, substitute goods (at our discretion) and/or to maintain the order. Payments (including shipping and handling charges) must be received by Ride Live be prior to shipping – no C.O.D.s! We accept payment only by the following methods: Amex, Master Card, Visa and Discover. Please don't send cash or personal checks.
 
RETURN POLICY

We guarantee 100% satisfaction. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days of receiving the order.
Please note that the following conditions apply:
You are responsible for paying to return the item(s) to our fulfillment center. There is no additional charge when we ship your exchange items to you. 

Shipping charges are not refunded when you return an item. 

Items must be in new, resaleable condition. Clothing items must have tags attached to be returnable. 

Certain items are non-returnable, such as personalized items and opened media items (DVD, CD, books). 

If we do not have your requested exchange item on hand, we may issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible. 

We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers' credit card information on file, we are unable to charge your card for any difference in price. 

We can only process exchanges for like-quantities. For example, if you return (1) T-shirt, we cannot process an exchange for (2) T-shirts, even if the total merchandise value is the same.

Return Instructions
Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center 

Include a note with the following information: 
Order number

Refund or Exchange?

Reason for return

Exchange item(s) requested (if applicable)

Ship the merchandise to the returns address that is printed on your packing slip. Please make sure to secure a tracking number or delivery confirmation number for your shipment. A package reference number is required for your return or exchange to be processed in the case that it is not received by our fulfillment. If you do not have your packing slip or are not sure if an item is returnable.
Order number

Item(s) to be returned

Damaged Items
If any of the items in your order are damaged or defective, please do not return the items to our fulfillment center. 
We will happily replace your damaged merchandise for you!
We kindly ask that you do not ship damaged merchandise back to us. Please hold onto the damaged merchandise in case the shipping carrier wants to collect the damaged merchandise as part of the claim process.
If your item appears to have been damaged in shipping (e.g.: box is damaged, insufficient packing materials, etc.), please contact us by using the information below and make sure to include the following information:
Order number

Damaged item(s)
Notes about the condition of the box, packing materials, etc.
Once you contact us, we will initiate a claim with the shipping carrier and have a replacement item sent to you immediately.

Defect Items
Please note, if your item appears to have a manufacturing defect (eg: misprinted logo, hole in fabric). We will happily replace your defective merchandise for you!
We kindly ask that you do not ship defective merchandise back to us. Please hold on to any defective merchandise while your replacement item is being shipped to you. In some cases we may collect the defective item at our expense. If your item appears to have a manufacturing defect (e.g.: misprinted, hole in fabric, etc.), please contact us by using the information below and make sure to include the following information:
Order number

Defective item

Description of the defect

Once you contact us, we will determine the nature of the defect and have a replacement item sent to you

REFUNDS
Most refunds and exchanges are processed within two weeks of the return shipment being received at our fulfillment center. However, please understand that exchange-processing times may vary depending on the season and the exchange product's availability. During the holiday season, exchanges may take up to one billing cycle to process. Before contacting us, please verify that your returned item is eligible for an exchange or refund. If you have returned an eligible item and have not received your refund or exchange item within three weeks of the item(s)'s arrival at our fulfillment center, please contact us using the information below and make sure to include the following information:
▪ Order number
▪ Item(s) returned
▪ Returned for a refund or exchange?
▪ Exchange item requested (if applicable)
▪ Tracking information for the returned item(s)
OFFERS AND PROMOTIONS

All offers and promotions are not intended to be used in combination unless otherwise specified. RLB - Ride Live be reserves the right to cancel and refund any order at our discretion.

CREDIT CARD SECURITY
We want you to feel safe and secure when you shop with us at www.ridelivebe.com. Please see our Privacy Policy to understand how we take care of your personal information. Of course, as you're shopping with us online, you may give us your credit card information, and we take the responsibility of caring for that information very seriously. We have taken several steps to make sure that your personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. We also use state-of-the-art Secure Sockets Layer (SSL) encryption to protect your personal information from unauthorized use. 
Of course, the site isn't the only place to order the stuff you'll find on the site. If you'd rather not give us your credit card information online, you can always place an order by calling 317.538.9825, where you'll find a happy, friendly Customer Service Representative waiting to take your call, from 9:00 a.m. to 5:00 p.m. EST, Monday through Friday. You can also e-mail us with any questions at brad@ridelivebe.com.
· All transmissions of secure information will occur with 128 bit encrypted packets 
· Our site is registered with Authorize.net Secure Site Services (click on seal for confirmation) 
· Credit Cards and Expiration Dates will be stored temporarily and encrypted on our secure server 
· We charge your card only upon shipment of your products, at which point we permanently delete your card number
 
CHANGES OR CANCELLATIONS
Any item additions, quantity changes, or specification changes made to orders we have accepted will generate a new acknowledgment for the entire order and a new scheduled shipping date. All sales are final; provided, however, item cancellations and quantity reductions may be made at least five (5) days before the scheduled shipping date. We may cancel any accepted order before shipment without liability, including, without limitation, if our credit card department does not approve your credit or if there are any other payment-related problems.
 
SHIPPING POLICY

Our current order processing time is 1-2 business days for in-stock merchandise. During this processing time, your online order is transmitted to our fulfillment center, safely packed, and processed for shipment as quickly as possible.
Please note:
"2-Day" and "Next Day" shipping methods indicates the transit time after the order has been picked up by the shipping carrier, and does not include the processing time at our fulfillment center.

 

Certain items that are made-to-order (T-shirts, personalized items, etc.), or require special preparation for shipment (large or fragile items), may require a longer processing time.

Expected processing times are posted on the item's description page.

Orders placed after 1:00pm Eastern Time will begin processing the following business day.

Backordered and pre-order items do not begin processing until inventory is received at our fulfillment center.

We want to ensure that your order is shipped to you as quickly as possible. If your order has experienced a delay in shipment which exceeds the normal processing and shipment time, please contact us using the information below and make sure to include the following information:

 

Order number

Item not yet shipped

COLORS
We display colors of our products on our site as accurately as we can, but the actual color you see depends on the accuracy of your own monitor, which we cannot guarantee.
 
LIMITED WARRANTIES
We warrant that there will be no material defects in workmanship, materials, operation or finish for the products for one (1) month from the date of your purchase. This warranty will not apply to subsequent owners, or for defects due to fire, casualty, forces of nature, failure to exercise customary maintenance of the products, or the consequences of uses other than those for which the product was intended. 
Our only liability under such warranties, whether in tort, contract or otherwise, will be, at our option, to repair or replace the products, or to refund the amounts paid for products returned to us. IN NO EVENT WILL WE BE LIABLE FOR MORE THAN WE WERE PAID FOR THE PRODUCTS. We have no liability to pay any costs for repairs performed by anyone other than us, unless in each instance we have given our written approval prior to any third party repair. EACH OF THESE LIMITED WARRANTIES IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES MADE TO YOU, EXPRESS OR IMPLIED, AND RLB- Ride Live be, LLC HEREBY EXPRESSLY DISCLAIMS ALL SUCH WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE RESULTING FROM THE USE OF A PRODUCT.
 
TERMS AND CONDITIONS OF SALE
We reserve the right to furnish materially equivalent substitutions for materials, which cannot be obtained in sufficient quantities, or to cancel the excess portion of the order. We shall not be in default if delivery is delayed or rendered impossible by forces of nature, war, civil commotion, governmental action, terrorism, fire, storm, flood, explosion, strikes, walkouts, other industrial disturbances, utility, services or transportation interruptions, or any other cause beyond our reasonable control. We may revise or modify products, product information or pricing without notice. We are not responsible for typos, fax or printing errors. These Terms and Conditions of Sale will be governed and interpreted pursuant to the laws of the State of Indiana, United States of America, for contracts to be executed and fully performed therein and notwithstanding any principles of conflicts of law. The parties specifically disclaim application of the Convention on Contracts for the International Sale of Goods. You specifically consent to personal jurisdiction in the State of Indiana in connection with any dispute between you and Company arising out of these Terms and Conditions of Sale or pertaining to the subject matter hereof. The parties to these Terms and Conditions of Sale each agree that the exclusive venue for any dispute between the parties arising out of these Terms and Conditions of Sale or pertaining to the subject matter thereof will be in accordance with the provisions of the Terms of Use. You irrevocably waive all rights to bring or participate in any class action suits or claims regarding the matters related hereto. If any part of these Terms and Conditions of Sale is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. These Terms and Conditions of Sale constitute the entire agreement among the parties relating to this subject matter. To the extent a purchase order, confirmation letter, or other communication is inconsistent with these Terms and Conditions of Sale, these Terms and Conditions of Sale will govern, unless expressly agreed in writing otherwise by an executive officer of the Company (i.e., regular employees cannot bind the Company).

CONTACT US
    For sponsorship inquires and Dealer inquires contact Brad@ridelivebe.com
    For Shipping questions call Tonie @ 317-501-3527 or email her @ tonieniccum@hotmail.com
 
Last updated: August 9th 2012